Refund policy
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To qualify for a return, the item must be in the same condition as when you received it — unused, unworn, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
To initiate a return, please contact us at:
If your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
If you have any questions regarding returns, feel free to contact us using the email above.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and take appropriate action.
Exceptions / Non-Returnable Items
Due to the nature of certain products such as breast pumps and baby bottles, once these items have been opened or used, they are no longer eligible for return or refund for hygiene and safety reasons. Thank you for your understanding.
If you are unsure whether your item qualifies for return, please contact us for clarification.
Sale items and gift cards are non-returnable.
Exchanges
The fastest way to get the item you want is to return your current item first. Once the return is accepted, you may make a separate purchase for the new item.
Returned items must remain in their original condition: unused, unworn, with tags (if applicable), and in the original packaging, with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to complete the refund processing.
If more than 15 business days have passed since your return was approved and you still haven’t received your refund, please contact us at: