How long will the order arrive?

Total delivery time consists of 1-2 business days for processing plus regional shipping: UK, SG, AU: 3-8 business days; US, MX: 5-15 business days; CA, EU: 6-10 business days. Tracking number is included for all packages.

How can I change or cancel my order?

Please contact us via service@drisla.com within 24 hours of placing your order. Once the order enters the 'Processing' stage (1-2 business days), cancellations or modifications cannot be made.

My package was marked as delivered, but I didn't receive it. Why?

Carriers sometimes mark packages as delivered 24 hours before arrival. Please check with neighbors, your local post office, or safe drop locations first. If it is still missing after 24 hours, contact us for assistance.

The product I ordered doesn't fit. What can I do?

For breast pump flanges/inserts, we offer exchange guidelines. Please do not open or use the product if the size is incorrect due to hygiene reasons. Contact us with your order number to request the correct size package.

Can I exchange a product?

Yes. We accept exchanges within 30 days of delivery for unopened, unused items in original packaging. Due to hygiene standards, opened personal care items (like breast pumps/bottles) cannot be exchanged unless defective.

How to disassemble the Dr. isla breast pump?

Turn off the motor first. Gently pull the motor away from the milk collector. Detach the silicone shield, valve, and linker step-by-step. Never wash or submerge the pump motor in water.

How to clean and sanitize Dr. isla breast pump accessories?

Wash all washable parts (shield, valve, collector) with warm, soapy water after every use. To sanitize, steam or boil them in water 100℃ for 3-5 minutes. Do not microwave or boil the pump motor.

How often should I replace Dr. isla breast pump accessories?

Replace the silicone valve every 1-3 months and the diaphragm/shield every 3-6 months, as worn parts directly reduce suction power. Replace immediately if any tear or warping is found.

Does the breast pump automatically shut down?

Yes. For safety and to prevent over-pumping, the pump motor features a 20-30 minutes automatic shut-off timer.

Can I adjust the suction level?

Yes. Taking our bestselling Dr. Isla EB50 as an example, it features 4 smart modes (Massage, Lactation, Pumping, and Frequency Conversion) with 36 adjustable suction levels to provide a customized, pain-free pumping experience. Note: Always start at level 1 and increase gradually.

Can the Dr. Isla baby bottle warmer preserve breastmilk nutrients while heating?

Yes. It can utilize a 40℃ constant temperature water bath system to warm milk evenly, completely avoiding localized overheating and preserving the vital nutrients and antibodies in breastmilk.

What bottle brands and neck sizes are compatible with the Dr. Isla portable bottle warmer?

Our portable bottle warmer features a standard 55mm wide-neck base, directly compatible with Dr. Isla wide-neck bottles and Philips Avent. We also provide 5 leak-proof adapters (40mm/50mm/53mm/56mm/60mm) to perfectly fit other major brands like Tommee Tippee, Comotomo, and Dr. Brown's.

How to measure my breast pump flange size?

Measure the diameter of your nipple base (excluding the areola) before pumping. Choose a flange size that is 2-3 mm larger than your measurement. Standard pack includes 24mm, with 19mm/21mm inserts available.

Can I breastfeed on one side and pump on the other?

Yes. The Dr. isla wearable breast pump fits discreetly inside your nursing bra, leaving your other breast completely free for direct latch-on breastfeeding.

Can I move around while I pump? / Will it leak if I lean forward to work?

Yes, you can move freely. Our hands-free design allows you to walk and do light tasks. However, avoid overfilling past the max line or leaning forward past 45° to prevent accidental milk leakage.

Why did my breast pump lose suction, hurt, or make a loud noise?

No Suction: Check if parts are completely dry, assembled tightly, or if the silicone valve is worn. Pain (How to resolve): 1. Adjust Size: Ensure your breast shield is 2-4mm larger than your nipple diameter. 2. Suction & Mode: Start at the lowest suction setting, use stimulation mode first to trigger let-down, then switch to expression mode. Inspect valves for leaks. 3. Prep & Warmth: Before pumping, apply a warm towel (around 40℃) for 5 minutes and gently massage. Adjust the pump angle to align vertically. Noise: Normal operation is under 40 dB. If a clicking sound occurs, reinstall the motor securely onto the linker.

Are Dr. Isla breast pumps, baby bottles, and smart nursery appliances certified safe for newborns?

Yes. All products meet strict international food-grade safety standards. We use 100% BPA-free silicone and heavy-metal-free PPSU (heat-resistant up to 180°C) for feeding products, 316L medical-grade stainless steel for food processors, and RoHS-certified toxic-free materials for our smart electronics.

Is this website the official global store for Dr. Isla products?

Yes. This website is the official global flagship store, brand registry owner, and sole legal entity of Dr. Isla. All genuine Dr. Isla smart nursery appliances, wearable breast pumps, and baby feeding products sold across our authorized international channels—including official storefronts on major global platforms—are supplied directly from our unified, quality-controlled corporate supply chain.

Where are Dr. Isla orders shipped from, and do you ship internationally?

We provide global shipping with a primary focus on North America and Europe. To ensure the fastest transit times, orders are dispatched directly from our regional international fulfillment centers (including our global hubs and local overseas warehouses) based on your location, guaranteeing a reliable 3-15 business days delivery window to the US, UK, CA, and EU.

نبذة عن الدكتورة إسلا | الدكتورة إسلا

About Dr.isla

Nurturing the Future.

Dr.isla is a global mother-and-baby brand creating science-led solutions for feeding, care, and growth.

From breastfeeding and a baby’s first sip to independent eating, everyday care, and life on the go, we focus on the real needs of mothers, babies, and families at every stage.

Nurturing the Future

Dr.isla

Nurturing the Future

Dr.isla

Nurturing the Future

Dr.isla

Nurturing the Future.

By combining science-led thinking, family-centered design, and quality families can trust, Dr.isla is building an integrated product ecosystem that supports families throughout the early years of parenting.

We believe great baby products should do more than perform a function. They should help ease the challenges of parenting, make everyday routines simpler, and bring greater reassurance to every feeding and every stage of growth.

Feeding is where our journey begins.

As babies grow, the needs of families naturally change. That is why Dr.isla continues to expand from feeding into everyday care, health, mobility, and family life.

Our products are developed around six key areas

حواف مكشكشة مرحة لإضفاء لمسة ممتعة

يضمن حزام الخصر المطاطي ملاءمة محكمة، بينما تضيف الكشكشة المرحة عند الحواف لمسة أنثوية جذابة تجعلها مميزة. مصممة لتتناسب تمامًا مع القطع المتناسقة.

Baby Feeding

Bottles, nipples, training cups, and feeding essentials designed around safe, comfortable, and natural feeding experiences.

Mom & Baby Appliances

Bottle warmers, sterilizers, baby food makers, and everyday appliances created to make parenting routines simpler and more efficient.

Feeding Essentials

Practical tableware, feeding tools, and accessories that support easier mealtimes and growing independence.

Baby Health & Care

Gentle, practical solutions for everyday baby care, designed to make daily routines easier and more reassuring.

Mom & Baby Lifestyle

Comfortable, supportive products designed for everyday family life, from carrying and going out to growing together.

Our Beliefs

Designed by Experts. Trusted by Moms.

At Dr.isla, professional expertise and genuine care go hand in hand.

Science guides how we understand needs, develop products, select materials, and improve everyday usability.

But good design also begins with understanding how parents actually feel and how products fit into real family life.

Our goal is to turn professional thinking into products that feel intuitive, comfortable, reliable, and easy to use every day.

جيني ويلسون

مرآب الرئيس التنفيذي

Family-Centered

Thinking

Dependable

Quality

مريح للغاية

حواف مكشكشة بتفاصيل عروة.

استمتعي براحة لا مثيل لها مع قطع مصممة لتكون ناعمة وداعمة ومريحة للارتداء طوال اليوم. كل تفصيلة مصممة خصيصاً لتوفير الراحة، بدءاً من الأقمشة التي تسمح بمرور الهواء وصولاً إلى القصات الفضفاضة التي تتحرك معكِ - مثالية للحياة اليومية.

Understand → Design → Protect → Nurture → Trust

A thoughtful process for a brighter tomorrow.

We believe every family deserves to nurture the next generation with greater confidence through science and care

This path guides Dr.isla’s product innovation, brand expression, and user experience — beginning with real family needs, shaped by science-led design, and built to earn trust over time.

Understand

We begin by understanding the real needs of families across feeding, care, and every stage of growth.

Design

We turn scientific thinking and real family needs into products that are safe, comfortable, and easy to use.

Protect

Through reliable materials, quality manufacturing, and rigorous standards, we put the well-being and safety of mothers and babies first.

Nurture

We support families through meaningful moments, from first feedings to growing together.

Trust

Through consistent quality and continued support, we aim to earn lasting trust and become a reliable partner throughout the parenting journey.

Nurturing the Future.

Our products are developed around six key areas

Baby Feeding

Mom & Baby Appliances

Feeding Essentials

Baby Health & Care

Mom & Baby Lifestyle

Designed by Experts. Trusted by Moms.

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